Concierge Associate

General Description

THRS is looking for a top-of-the line professional to manage reservations, provide excellent customer service, and sell luxury tourism brands. The ideal candidate should be proficient in the below requirements and based in the national capital region. We encourage candidates to apply only if they meet the criteria hereunder. Only short-listed candidates will be contacted.

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Key Responsibilities

Manage reservations, including booking accommodations, transportation, dining, and activities for clients

Ensure customer satisfaction by promptly addressing inquiries, requests, and concerns in a professional and courteous manner

Provide excellent customer service throughout the entire customer journey, from initial contact to post-trip follow-up

Actively promote and upsell luxury tourism brands represented by THRS to clients

Maintain up-to-date knowledge of THRS clients and their offerings to provide accurate information and recommendations to clients

Collaborate with internal teams to coordinate seamless experiences for clients

Assist with administrative tasks related to reservations and client communication

Position Requisites

Bachelor's degree in hospitality studies or a related field

Relevant experience in managing reservations and ensuring customer satisfaction in the hospitality industry

Demonstrated sales skills with a proven track record of achieving sales targets or upselling services

Ability to work well under pressure in a fast-paced environment

Proficient in computer systems and reservation management

Experience working for luxury tourism brands is a plus

Excellent communication and customer service skills

Luxury, lifestyle, and travel industry experience is preferred

Other Information

Position relevance - Urgent

Applicants may apply below or write to careers@thrs.co along with their resume and a synopsised cover

About THRS

Located in Delhi, Mumbai and Dubai, THRS is the region’s leading Integrated Representation business for luxury hospitality and tourism brands worldwide. Our business verticals include Sales Representation, Destination Marketing, Media & PR and THRS Digital. THRS Client’s include blue-chip hospitality brands such as Six Senses Resorts & SPA, Relais & Châteaux, The SET Collection, Soneva, The Postcard Hotel and The Claridges Collection amongst many others.